Jetstar Airways – Win a $500 Jetstar Flight Voucher (prize valued at $500)

Jetstar Customer Panel Competition
Terms and Conditions – Game of Skill
1) Information on how to enter forms part of the terms and conditions of entry. Entry into
the promotion is deemed acceptance of these terms and conditions. Headings in this
document are included for ease of reference, and do not affect interpretation in any
way.
2) The promoter is Jetstar Airways Ltd (ABN: 33 069 720 243) of 79 Victoria Parade,
Collingwood VIC 3066 telephone number (+61) 3 8668 8262 (Promoter).
Duration
3) All references to time in this document are a reference to the local time in Melbourne,
Australia on the date stated. The promotion commences at 12.00pm AEDT on
Wednesday 13 December 2017 and closes at 5.00pm AEDT on Wednesday 24th
January 2018 (Promotion Period). The promotion may be extended.
Eligibility to enter
4) Entry is open only to Australian Residents aged 18 years and over (Eligible Entrants),
excluding directors, management, employees and their immediate families of the
Promoter and its related bodies corporate and registered travel companions of
employees of the Promoter and its related bodies corporate.
Entry into the promotion
5) To enter, Eligible Entrants must during the Promotion Period:
a) Complete the Jetstar Customer Panel survey ‘How do you book and fly’.
b) Clearly provide answers to the survey questions including the last question “Suggest
one way Jetstar can improve the booking or travel/flight experience for you”.
c) Provide their valid email address when prompted after answering the last question in
the survey.
6) The Promoter is not responsible for any lost, late, ineligible, incomplete, corrupted or
misdirected entries, howsoever caused.
7) Eligible Entrants are permitted one entry.
8) The time of entry will be deemed to be the time the entry is received by the Promoter.
9) The Promoter reserves the right, at any time, to verify the validity of entries and Eligible
Entrants (including an entrant’s identity, age and place of residence) and to disqualify
any entrant who tampers with the entry process. Failure by the Promoter to enforce
any of its rights at any stage does not constitute a waiver of those rights.
Judging of entries
10) Entries will be judged based on the “Suggest one way Jetstar can improve the booking
or travel/flight experience for you” answer’s insightfulness and ability to be actioned by
Jetstar.
11) Judging will take place at 3pm AEDT 29 January 2018 at 79 Victoria Parade,
Collingwood VIC 3066. Judging will be conducted by the Promoter.
12) The judges’ decision is final and no correspondence will be entered into. Chance plays
no part in determining the winner.
The prize
13) There will be 1 prize. The maximum total prize pool value is AU$500, based on the
recommended retail value at the time of printing. The Promoter accepts no
responsibility for any variation in the value of the prizes.
14) The prize is an AU$500 Jetstar Flight Voucher. Jetstar Flight Vouchers are valid for six
months from the date of issue and are subject to the Jetstar Voucher Terms and
Conditions:
a) ‘How to use the Voucher’ forms part of these Voucher Terms & Conditions.
b) Booking dates will be strictly applied. Your booking must be made or changed through
Jetstar.com or Jetstar Contact Centre before the Expiry Date, for travel on any Jetstar
flight available at the time you redeem this Voucher. If you do not redeem this Voucher
within this timeframe this Voucher will expire and you will lose the value of this Voucher.
If you redeem this Voucher but later change your booking on a date after the Expiry
Date, you will lose the value of this Voucher. This Voucher was created on the Issue
Date and expires on the Expiry Date as noted above. The 6 month booking period is
calculated as 183 days from the Issue Date.
c) All travel is subject to availability at the time of booking, the fare rules quoted at the
time of booking and the Jetstar Conditions of Carriage. The standard Jetstar fare and
bundle rules apply according to the fare or fare with bundle selected when booking.
Limited changes are permitted, charges apply and unless otherwise stated, airfares are
non-refundable. See Jetstar.com for further details.
d) You must redeem this Voucher in one booking only. Any amount not redeemed in that
booking will be lost and no credit will remain.
e) his Voucher is not transferable – it is redeemable only by the person whose name is
stated on this Voucher for travel by that person or to make a new booking for others to
travel (if a booking is made for others to travel, the person named on this Voucher must
be listed as the contact in the booking).
f) This Voucher is only redeemable up to the value stated on this Voucher for Jetstar
fares and bundle options, taxes, fees and other charges associated with normal Jetstar
internet or telephone reservations bookings. This Voucher cannot be redeemed for
Jetstar Holiday products (including accommodation, activities, transfers, parking,
insurance and car hire). This Voucher must be taken as stated and no compensation
will be payable if the recipient is unable to use it as stated. This Voucher is not
redeemable for cash or other goods and services. Jetstar Vouchers are not refundable.
g) Jetstar Airways Pty Limited (“Jetstar”) makes no claims in relation to weather or other
conditions at the travel destination and the Voucher recipient should make their own
enquiries before travel. Jetstar, its related bodies corporate, their officers, employees
and agents will not be liable for any loss, damage or personal injury whatsoever
(including but not limited to direct, indirect and consequential loss) suffered or
sustained in connection with the use of this Voucher, except for any liability which
cannot be excluded by law.
h) Any additional travel booked in conjunction with the use of this Voucher will be subject
to standard booking conditions.
i) Jetstar will collect information about you and any other person named in the booking
so that it can issue this Voucher and, when redeeming this Voucher, can process the
travel arrangements. For more information about Jetstar’s privacy policy, including
how to access your information, refer to Jetstar.com.
15) The prize must be taken as stated and no compensation will be payable if a winner is
unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash
or other goods or services. A prize cannot be transferred to any other person, unless
agreed to by the Promoter. It is a condition of accepting a prize that the winner accept
the conditions of use of that prize.
16) If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves
the right to substitute the prize (or that part of the prize) with a prize to the equal value
and/or specification, subject to any written directions from a regulatory authority.
Notification of the winner
17) The winners will be notified by email by 5pm AEDT 30 January 2018.
Judging backup entries
18) As part of judging, the Promoter will select an additional 2 prize winners to be used as
backup winners in the event that an entrant is unable to satisfy the promotion terms
and condition or forfeits or does not claim a prize. For any prize that remains unclaimed
by 5pm AEDT 31 January 2018, the Promoter will award the prize to the backup winner
in the order judged by the Promoter, subject to any written direction given under
applicable law. Any winner determined in accordance with this clause will be notified by
email by 5pm AEDT 7 February 2018 by the Promoter.
Limitation of liability and variation of terms
19) If any act, omission, event or circumstance occurs which is beyond the reasonable
control of the Promoter and which prevents the Promoter from complying with these
terms and conditions, the Promoter will not be liable for any failure to perform or delay
in performing its obligations. The Promoter reserves the right (subject to any applicable
law) to cancel, terminate or modify or suspend this promotion.
20) The Promoter, its related bodies corporate and their respective officers, employees,
contractors and agents (Promotion Parties) will not be liable for any losses, damages,
expenses, costs or personal injuries arising out of this promotion, the promotion of this
promotion or the use of any prize, including but not limited to any breach of these terms
and conditions, contract or tort (including negligence) and any other common law,
equitable or statutory remedy (Damages) whatsoever, including but not limited to
direct, indirect and consequential Damages, including Damages that cannot reasonably
be considered to arise naturally and in the ordinary course of things, even if those
Damages were in the contemplation of the Promotion Parties.
21) The exclusion of liability in clause 20 does not apply to limit or exclude liability:
a) for personal injury or death suffered or sustained in connection with the supply of
goods or services which are supplied by the Promoter in the ordinary course of
business. To remove doubt: third party goods or services, which other than in
connection with this promotion, are in the normal course of business supplied by
a third party unrelated to the Promotion Parties, are not supplied by the Promoter
in the ordinary course of business; and the Promoter’s Conditions of Carriage
and general booking conditions (and any exclusions contained therein) apply
despite any statement to the contrary in these terms and conditions; or
b) to the extent it is not permissible at law to limit or exclude liability in the manner
contemplated in that clause (in which case that liability is limited to the maximum
extent allowable by law).
Entry details and privacy
22) Entry details remain the property of the Promoter. The name and photograph of the
winner may be used for promotional purposes by the Promoter, unless the winner
otherwise notifies the Promoter at the time of accepting the prize. Entrants consent to
the Promoter using personal information provided in connection with this promotion for
the purposes of facilitating the conduct of the promotion and awarding any prizes
(including to any applicable statutory authorities) and to conduct marketing activities.
Without limiting the foregoing, entrants’ personal information provided in connection
with this promotion will be handled in accordance with the Promoter’s Privacy
Statement, a copy of which is available at http://www.jetstar.com/au/en/privacy-policy.
Tax Implications
23) The Promoter accepts no responsibility for any tax implications that may arise from
accepting a prize. Independent financial advice should be sought.