City of Perth FB – Win Hopman Cup Tickets

Ticket Conditions of Sale and Entry
Hopman Cup 2018
Perth Arena, 30 December 2017 to 6 January 2018
These conditions govern access to the Hopman Cup (HC) and the supply of all tickets (including
complimentary tickets) to the HC on behalf of Tennis Australia Ltd (TA).
Please note that Ticketek’s standard Terms and Conditions, the HC Corporate Hospitality Conditions
and/or the HC Accreditation Conditions may also govern your entry to the HC.
1. Important information. The HC is a multi-feature ticketed event that runs over a number of
sessions and days. Each ticket provides the holder of that ticket (you) with a conditional licence
for admission to the applicable areas of the HC for the specific sessions designated on the face
of that ticket. TA makes no representations or warranties that:
a) your ticket will enable you to watch any particular tennis teams, players or matches
during a specific session; or
b) tennis matches will start at a particular time or continue for any set length of time;
c) any particular players, musician, group or other personality will perform during a specific
session; or
d) you will be able to access any particular facility, attraction, activity or area during a specific
session.
2. Tennis scheduling. The HC is a round-robin into elimination style team tennis tournament,
with each team’s progression and matches played determined by a number of factors including
the tournament draw and the outcome of previous matches. At times, TA may release daily
schedules of matches, order of play lists and other event timetables (Schedule). Each Schedule
is provisional and subject to change. TA reserves the right to change any Schedule at any time
and for any reason. Due to the nature of tennis tournaments like the HC, changes to a Schedule
are not material changes to the event and do not entitle you to a refund, credit, exchange or
other compensation (some seats also have restricted views due to placement of tennis
equipment like the umpire’s chair).
3. Access. Many tickets will only grant access to the HC (or a limited area of the HC) for a limited
period. Please check your ticket for details. Access to the PA Auditoriums for the night sessions
may be delayed if the day session play runs late.
4. Prohibited use of tickets. The licence granted to you via the ticket is personal to you and may
be terminated by TA if you, or any subsequent bearer of the ticket, do any of the following
without the prior written consent of TA:
a) resell the ticket at a premium or through a broker or agent;
b) advertise or offer the ticket for resale on the internet or in any other medium; or
c) package, advertise or use the ticket for advertising, promotion or other commercial
purposes (including competitions or trade promotions).
5. Cancellation and confiscation: If a ticket is dealt with in breach of these conditions, TA may
terminate the licence to enter the HC and deny the holder of the ticket access to the HC or any
area within the HC, cancel or confiscate the ticket, or take other action TA considers appropriate,
without refund.
6. Refunds, credits or replacements. If the Australian Consumer Law (ACL) applies and you have
purchased your tickets, you will be entitled to a full refund, credit or replacement ticket where
on-court tennis for your specific session of the HC (as designated on your ticket) does not
commence at all. However, please note refunds, credits or replacements will not be issued:
a) to holders of complimentary tickets; or
b) where the failure to commence play was caused by circumstances beyond the reasonable
control of TA, such as: injury, illnesses, bereavement, travel delays or other issues which
prevent all players from being able to commence play; or other tennis matches
continuing for extended periods of time; significant safety issues or concerns; extreme
heat, rain, other adverse weather; natural disaster, war, sabotage, riot, act of terrorism,
national emergency; fire, explosion, power shortage; strike or other labour difficulty;
epidemic, quarantine, government intervention, or plant or equipment breakdown.
7. No refund. Without limiting the above, no refunds, credits, replacement tickets or other
compensation will be provided where:
a) there is a change to a Schedule, but the on-court tennis session commenced with a match
being played (in whole or part);
b) there is a change to the non-tennis related entertainment at the HC, for example live
music performers; or
c) access to any particular general admission facility, attraction, activity or area within the HC
cannot be provided because it has reached capacity (e.g outside court, licensed areas); or
d) your view of play is restricted by tennis equipment, other patrons or essential event
infrastructure.
8. Tickets. TA may direct you at any time while at the HC to produce a valid ticket. Keep your
ticket in safe and in good condition, as TA is not obliged to replace your ticket under any
circumstances, including loss or theft.
9. Safety, comfort and conduct. To maintain order and safety, and to encourage all patrons’
enjoyment of the HC, TA advise of the following:
a) TA may inspect clothing, containers, packages and bags inside the HC or intended to be
brought into the HC, including via electronic screening equipment.
b) Any item or bag that is too large to fit under a seat must not be brought into the HC and a
limit of one bag per person applies. You must not leave bags or packages unattended at
any time. For safety reasons, any unattended bags or packages may be removed and/or
destroyed.
c) Some areas of the HC are exposed to direct sunlight, heat and other elements. Seating
may be in the sun for part or all of the day. Remember to stay hydrated and use sun
protection.
d) You are required to observe a standard of dress suitable to the area of the HC that you are
in or seeking to enter and acceptable to TA.
e) The HC is a family friendly event. You are required to act in a safe, responsible and
courteous manner at all times. All persons 14 years old and younger must be
accompanied and supervised by a parent or guardian at all times during the HC.
f) Standing or other activity that may distract the players is not permitted in seating areas
until end of games or between matches. Standing in the aisles or sitting on the stairs is
not permitted at any time. Prams and strollers are not permitted in seating areas.
g) You must follow all directions given by representatives of TA, police or event security.
h) Access to areas licensed for the sale of alcohol within the HC will be managed in
accordance with Western Australia liquor control legislation. Some areas of the HC may
only be accessible to patrons over 18 years of age, with valid proof of age.
10. TA control. TA reserves the right to refuse you entry to, or remove you from, the HC (and cancel
or confiscate your ticket) or take other action TA considers appropriate, for the safety and
comfort of other patrons, staff and participants. For example, if:
a) you are in breach of these conditions;
b) you are considered to be intoxicated; or
c) you have been previously refused entry to or removed from the HC.
11. Your property, your responsibility. Whilst at the HC, you must take care to protect your own
property from loss and damage and take steps to prevent your property causing safety issues or
damage to other people or property. TA will not be liable for any loss or damage (including any
direct, indirect or consequential loss or damage) to any property brought into the HC, unless the
ACL applies and it was due to TA’s breach of a non-excludable guarantee under the ACL (such as
failure to provide services with due care or skill).
12. Your safety, your responsibility. Whilst at the HC, you must take care to protect your safety
and the safety of others. TA will not be liable for any loss or damage (including any direct,
indirect or consequential loss or damage) for any death or personal injury, unless the ACL
applies and it was due to either TA’s breach of a non-excludable guarantee under the ACL (such
as failure to provide services with due care or skill).
13. Liability. To the extent permitted by law:
a) TA’s maximum liability to you for any loss or damage that is suffered by you as a result of
any breach of these conditions by TA is limited at TA’s sole discretion to:
i) the replacement of tickets;
ii) permitted entry to a rescheduled HC session or other HC event; or
iii) a refund where required under clause 6;
b) all other representations, conditions, warranties and terms (including claims in relation to
any particular players or matches or a Schedule) that would otherwise be expressed or
implied in these conditions by general law, statute or custom are expressly excluded.
14. Privacy. By purchasing a ticket to the HC, you consent to the collection and use of your
personal information by TA and its ticketing agent Ticketek and the disclosure of information
between Ticketek and TA for the purposes of ticketing, event management, event safety,
surveys and marketing, including the promotion of the HC and related events, offers from TA
and other Australian Tennis Organisations regarding other events, products and services, and
offers from third parties who have a relationship with TA or other Australian Tennis
Organisations about their events, products and services. You also agree that TA may also
use your personal information in accordance with its privacy policy (located at
www.tennis.com.au/privacy). The privacy policy contains a list of Australian Tennis
Organisations and information about how you may access and seek correction of your personal
information or complain about a breach of your privacy by TA, and how TA will deal with that
complaint. TA may from time to time disclose your personal information to third party service
providers, for example IT service providers, in order to provide services to you; such third parties
may be located overseas.
15. Medical assistance and information. You authorise TA, its medical contractors and any other
third party medical service providers at the HC to administer any medical assistance, treatment
or transport you seek, or as is reasonably necessary in the circumstances (the costs of which you
may be responsible for). In connection with such any assistance, you consent to the disclosure
of your personal information and relevant medical details to TA, TA’s insurers and any other
relevant third parties. Personal information collected in these circumstances will not be used by
TA for marketing purposes.
16. Prohibited items. For the comfort and safety of patrons and players, the following items are
NOT permitted in the HC without the express authorisation of TA:
a) alcohol;
b) tennis racquets, beach balls or other inflatable devices, frisbees, helium balloons;
c) camera tripods, monopods, telephoto camera lenses with a focal length capacity greater
than 200mm; video cameras, Go-Pros or handy-cams; audio recorders; any other devices
used for recording or transmitting scoring data or other statistical information for
commercial purposes (including sports betting);
d) eskies, hampers, chairs and stools, large containers in excess of 1.5 litres, glass (including
bottles), drink and food cans;
e) flags, banners, signs larger than 1m by 1m in size or with handles longer than 50cm;
f) animals other than assistance animals;
g) musical instruments, whistles, loud hailers, amplification equipment;
h) drones, flares, fireworks, laser pointers,
i) bicycles, scooters, skateboards, rollerblades, rollerskates;
j) unauthorised promotional, commercial, political, religious or offensive items of whatever
nature including clothing, banners, signs, symbols, leaflets or flyers; and
k) any other dangerous item or weapon.
17. Prohibited conduct. For the comfort and safety of patrons and players, the following conduct
is NOT permitted in the HC without the express authorisation of TA:
a) conduct towards any player, umpire, referee, other official or another patron in a manner
which offends, insults, humiliates, intimidates, threatens, disparages or vilifies that other
person;
b) disruption or interruption to any match or other event or activity at the HC;
c) damaging or defacing or any part of the HC venue or any other person’s property;
d) unreasonable disruption or interference or obstruction to patrons or TA or other persons
engaged in the operation of the HC;
e) conducting public surveys or opinion polls, handing out promotional items, soliciting
donations or subscriptions, other commercial or political disruption;
f) obstructing the view of a seated patron (including by opening umbrellas within spectator
areas while a match is in progress);
g) transferring a ticket that has already been used for entry to the HC; and
h) ball games of any kind, removal of footwear, smoking.
18. Smoking. You must not smoke within the PA.
19. Capture and use of image. You consent to being photographed, filmed and recorded at the
HC. You acknowledge that in order to enhance security, surveillance equipment (including
security cameras) are used in and around the HC. You also consent to use of any film, image or
recording of you at the HC or in or around the HC at the discretion of TA, its commercial
partners, broadcasters, media and news agencies, and law enforcement agencies without
compensation or further notice.
20. Use of Technology. To support the integrity of the HC and the broadcast partners who provide
significant funding to the HC:
a) Photography: Images of the HC taken with a camera, mobile phone or other wireless
device cannot be used for any purpose other than for private and domestic purposes. You
must not sell, license, publish or otherwise commercially exploit photographs. Flash
photography is not permitted in the court areas.
b) Video Footage: Taking and/or publishing video footage of any match play via any means
is forbidden (including sharing to social media). For the avoidance of doubt, mobile
telephones are permitted within the HC, provided that they are used for personal and
private use only and are not used to record any match play.
c) Distribution: Production, transmission or distribution of broadcasts or narrowcasts of any
images, footage, sounds or data from the HC or any match play comprising the HC by any
means in any format or media is strictly forbidden.
21. Assignment of recordings. If you make any kind of sound recording, visual footage or audio-
visual footage at or in relation to the HC (Recording) without the consent of TA, you:
a) assign all copyright and all other intellectual property in any such Recording to TA; and
b) consent to use by TA of the Recording for any purpose in any media worldwide.
22. Court-siding. Without limiting the above, you must not continually collect or transmit from the
grounds of the HC any match scores or related statistics or data for any commercial, betting or
gambling purpose. The continual use of laptop computers or other handheld electronic devices
within the spectator area of a tournament court is prohibited, except for properly accredited
media and staff authorised by TA to do so in the performance of their duties.
23. Interpretation. These conditions do not exclude, restrict or modify the application of any
provision of the ACL, where to do so would either contravene the ACL or cause any part of these
conditions to be void. Any provision of these conditions which is invalid must be read down to
the minimum extent necessary to achieve its validity or be severed from these conditions
without invalidating or affecting the remaining clauses in these conditions.
24. Changes. TA may alter these conditions if such changes are reasonably necessary to address
safety issues or otherwise protect TA’s legitimate interests by giving you notice (by email or by
posting it on TA’s website).
If you have any queries, contact TA Customer Service by email at HopmanCupTickets@Tennis.com.au