KLM Royal Dutch Airlines – Souvenir Challenge – Win 2 KLM return trip to Amsterdam valued at €2,000
Terms & Conditions of ‘Souvenir Challenge’
No purchase necessary
1. Promotion
These Terms & Conditions apply to the Souvenir Challenge promotion (hereinafter: ‘Promotion’) that is only available at the following website (‘Website’): http://play.klm.com and is organised by Koninklijke Luchtvaart Maatschappij N.V. (also known as KLM Royal Dutch Airlines), Amsterdamseweg 55, 1182 GP Amstelveen, The Netherlands (‘KLM’). Participation in this Promotion means the acceptance of these terms and conditions.
Participation in the Promotion and the chance to win the Prize is done by completing the game ‘Souvenir Challenge’, submitting the required personal details, (first name, last name, gender, country, language, email address, date of birth), and by accepting these terms and conditions.
The Participant in this Promotion will learn the origins of a given set of souvenirs by swiping through 3 options of each question on the Website. Participants will be given an option to invite their friend(s) to join the Promotion upon finalising the questions. Each Participant will be eligible to have a chance of winning the Prize – 1 x 2 Economy Class return trip tickets to Amsterdam as further defined below.
2. Participation
Participation in this Promotion is voluntary and limited to one entry per person.
Participation in the Promotion is free of charge. A Participant needs a valid first name, last name, country, date of birth and email address in order to play the game.
Participants must be at least 18 years of age and residing in Australia at the time they participate in the Competition.
A Participant can participate once per first name, last name, gender, country, email address, date of birth.
For the purposes of this Promotion, the linked email address will be considered to be the participation number.
The Promotion is not open to employees of AIR FRANCE and KLM or to employees of companies involved in the organisation of the Promotion.
KLM reserves the right to require written proof of a Winner’s residence and age (18 years and above) before awarding a prize.
KLM reserves the right to exclude Participants. Incorrect or incomplete submissions shall not be accepted.
Using details of third parties is strictly forbidden. Should any such use take place, KLM reserves the right to disqualify the Participant definitively. KLM reserves the right to remove any submissions from participation.
Participants will receive KLM’s promotional KLM Newsletter when they have opted in during the Participation. If a Participant no longer wishes to receive the KLM Newsletter, then the Participant can unsubscribe via the button that can be found at the bottom of the KLM Newsletter.
3. Duration
This Promotion begins on 29 November 2018 at 00.01 am and final entry is at 23.59 pm on 6 December 2018 (GMT +11).
4. Prize
The prize consists of:
1 x 2 KLM Economy Class return trip tickets from Australia to Amsterdam (the ‘Prize’) with an average economic value of €1000 per ticket.
Departure from Australia is limited to the following cities: Sydney, Melbourne, Brisbane, Perth, and Adelaide.
Information in respect of the Prize and how it will be awarded:
The winner will be chosen at random by a computer system, means of a draw among all customers who have participated and entered a valid email address.
The winner of the Prize must book his/her flight and commence his/her journey within one year after the Prize has been awarded.
The winner will receive an email stating that he/she has won and by what means he/she can accept the prize in December 2018.
All decisions made by KLM regarding this Prize shall be considered final; no correspondence will be entered into.
The tickets are non-refundable and non-flexible.
Tickets are subject to availability; there is very limited availability during busy periods (for example school holidays or important events). Tickets are awarded on a strictly personal basis and are non-transferable. Similarly, tickets may not be exchanged for money or any other form of remuneration. The winner can indicate one other person who will travel with him/her. Once the name of this person has been communicated to KLM, the tickets will be issued on a strictly personal basis and cannot be transferred.
KLM is responsible for any tax on games of chance. The winner of the tickets shall be responsible for any charges, (credit card) costs, requests for any visa application costs or gratuities not explicitly included in or associated with this prize (such as extra meals, transfers to and from the airport, parking costs at the airport, travel insurance, etc.).
In accepting the Prize, the winner acknowledges that he/she does so entirely at his/her own risk and responsibility.
The Prize may not be exchanged for any other prizes or services or for cash. The prizes are non-transferable.
KLM reserves the right to change the type of Prize during the course of the Promotion or to replace the Prize with a different prize of equal value. Under no circumstances shall this alternative lead to a replacement or refund.
5. Personal details
KLM will retain the following information provided by the Participants in the first step: first name, last name, gender, email address, country, date of birth. Participant will receive a maximum of 2 emails related to this Promotion. If the Participant subscribes to our KLM Newsletter in order to participate in the Promotion, KLM will retain the following information provided by the Participants (first name, last name, gender, email address, country, date of birth and language) for the Promotion and for marketing purposes insofar as Participants have already opted in. If a Participant no longer wishes to receive the KLM Newsletter, then the Participant can unsubscribe via the button that can be found at the bottom of the KLM Newsletter.
KLM will make sure that the collection and processing of the personal data is in accordance with the applicable data protection laws (including but not limited to Regulation 2016/679/EC and any other applicable national laws, hereafter ‘Data Protection Laws’ and in accordance with the KLM Privacy policy, which is available here. (http://www.klm.com/travel/nl_en/customer_support/privacy_policy/privacy_policy.htm)
KLM and/or its subcontractors will not use the personal data of the Participants for other commercial purposes or for sale to a third party.
6. Questions and complaints
Users who have any complaint regarding the Promotion can contact: customer.relations@klm.com or KLM social media 24/7.
7. Miscellaneous
If, for any reason, the Promotion cannot be run as planned, or if infection by computer viruses or bugs, tampering, unauthorised intervention, fraud, actions by Participants, technical failures, or any other causes that corrupt or compromise the administration, security, fairness, integrity, or proper conduct of the Promotion, KLM reserves the right at its sole discretion to disqualify any entry or entrant and/or to cancel, terminate, modify, or suspend the Promotion, and, at its sole discretion, to award a Prize from among all eligible non-suspect entries validly received prior to the action requiring such modification. KLM is not responsible for network, computer hardware or software jamming or outages of any nature that restrict, delay or cause the loss of Participant forms or other data.
KLM reserves the right to change the Terms & Conditions, Prizes, definitions or other information, or to cancel the Promotion at any time without prior notice.
The liability of KLM is limited exclusively to the value of the chosen Prize. By registering, Participants release and agree to defend, indemnify and hold KLM harmless from and against any and all claims, demands, losses and causes of action for any damages (including, without limitation, all consequential, economic and incidental damages), liability, loss, costs, fees (including attorney fees), including, without limitation, damage to a persons identity, reputation, likeness or that of any third party (including death) or personal or real property, due in whole or in part, directly or indirectly, by reason of the acceptance, possession or participation in the Promotion and whether or not caused, in whole or in part, by the acts, omissions, negligence or misconduct of KLM.
This Promotion is authorised under NSW Permit LTPS/18/29828
